Frequently Asked Questions

Help! I forgot my login/my login doesn’t work!

Please email — We'll be happy to help.

I forgot my password/my password doesn’t work!

If you forgot your password, please click “Forgot Password?” on the login screen. You will receive an email which will allow you to reset your password. For additional assistance, please email

Why can’t I see videos from a previous day?

Every day for a week, 7+ new videos will be available to watch. These daily videos will only be online for 24 hours, beginning at midnight, US-Central (UTC-5:00) on May 25th. If you'd like to watch the videos at your own pace, catch up with sessions you missed, or have copies of the videos to reference in the future, you can purchase one of our all-access packages.

If this event is free, why are there packages for sale?

During the live event, you can watch the videos of the day for free, for 24 hours. Each day features 7+ different videos, with a variety of topics covered. However, you may not be able to watch all videos within the 24-hour period, or perhaps you want to rewatch or share these lectures on your own time. Our all-access packages allow you to choose the best option for your needs.

Can I get a discount?

Well, yes!

Up to the first day of the event, you can get $40 off (automatically, no code needed) the Final price of our all-access passes as an "Early Bird" discount!

($69 for the Full Access Pass, $99 for the Symposium DVD Package, and $119 for the VIP Package)

During the event, we'll offer a $20 discount (automatically, no code needed) on the Final price of our all-access passes as an "Event Pricing" discount!

($89 for the Full Access Pass, $119 for the Symposium DVD Package, and $139 for the VIP Package)

After the live event ends, the passes will be available at full price

($109 for the Full Access Pass, $139 for the Symposium DVD Package, and $159 for the VIP Package) 

Buy sooner and SAVE!

I am having issues with my payment. / I don’t know if my payment went through.

Please email — we'll be happy to help!

Will the live videos play on my iPhone?

Yes! You'll need to be on a fast internet connection. If you have trouble watching the videos using cellular data, try connecting to a WiFi network to get a better connection.

The videos freeze/pause frequently when I try to play them!

You'll need a fast internet connection to watch the HD-quality videos. If you have trouble streaming the live videos, try clicking the "HD" button in the player and selecting a slightly lower video quality setting. Depending on the speed of your internet connection, you may need to wait a few moments to allow the videos to "buffer" (download) onto your computer, so that you can play them smoothly without interruption.

How do the download links work? / When do I get my download link?

If you have purchased a VIP Package and/or an extra Download link, look for an email from us shortly after the conclusion of the live event.

We will send you an email with your unique download link(s), along with instructions for accessing/downloading the videos.

The links will be time-limited: You can use your Download link any time, but once you begin downloading the videos, you will need to complete your downloads within one week.

Can I share my download link with friends or teammates?

No, each individual person must use a unique download link. If you'd like to give access to the videos as a gift, you can purchase extra Download Access links for sharing.

(Our bulk DVD packages also work nicely for sharing the Symposium content with family, friends, team, or downline colleagues.)

I want to be a speaker! Who should I contact?

Great! Please email to discuss joining the team for the next event.

What is the BioCode Academy?

BioCode Academy was created by Dr. Olivier Wenker, MD, also known as Doctor Oli. After experiencing his own health issues and prevailing through them, Doctor Oli was determined to help others on the wrong lifestyle track. Through his research into nutrition, fitness, and natural medicine, in addition to his expertise in the medical field, Doctor Oli created a new way of integrating these altogether, and created the BioCode Academy to produce educational videos, online events, and books to explain how the BioCode of a human can be "hacked" and improved by a healthy lifestyle. We educate the public on how to crack and hack their own biocodes through videos, online events, and books. 

Who is Doctor Oli?

Dr. Olivier Wenker, MD, DEAA, ABAARM, MBA “Doctor Oli” is European-board certified in anesthesiology, critical care medicine, and emergency/disaster medicine as well as American-board certified in Anti-Aging and Regenerative Medicine. He recently retired from The University of Texas, where he held the titles of Professor and Adjunct Professor and was a Fellow in Integrative Cancer Medicine. Currently, Doctor Oli sees patients for integrative medicine consultations at his practice in Sugar Land, Texas. He is passionately involved in educating patients and the public to better understand the connections between lifestyle choices, health, and the use of natural products such as essential oils. He is active in the field of integrative medicine, anti-aging medicine, the use of natural and nutritional products for general health, and doping-free performance enhancement.

Doctor Oli is a BioHacker, meaning that he uses lifestyle changes to influence the way the body’s genetic code is expressed and translated. He recently founded BioCode Academy to educate the public about this exciting way to achieve a better You by “Living Above The Line”. He also created a weight loss program called cellREFRESH using a natural food plan in combination with essential oil products to clean and refresh the cells from the inside out. This is part of his biohacking philosophy.

I would like to partner with BioCode Academy or Doctor Oli on future events! How can I reach him?

Please direct questions about sponsorships, partnerships, or future events, to

Information expressed in the Symposium presentations and surrounding communications are solely the opinions of the presenters and do not express the views or opinions of Young Living and/or BioCode Academy.  Young Living and/or BioCode Academy do not endorse, are not responsible for, and make no representations or warranties regarding such content or its accuracy.  We encourage the viewer to verify the explanations and opinions presented.  Young Living and/or BioCode Academy shall not be liable for any harm resulting from or in connection with reliance on any content.